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Pancy Deal - Delivery of wrong product other than order placed

J Narain filed complaint against Pancy Deal on Feb 16, 2018

I have placed order for the following product Order No. ***** on Date: February *, ****

Velvet Machine Work Black Semi  Stitched Lehenga x* for Rs.***.**           
 Payment method:  Cash on Delivery

The product has been received on ** February. But to my dismay, the ordered product is not  delivered by company. It is entirely different from the Lehenga ordered by me.
I tried to contact company over phone and email for the return of product and refund but mail is returned undelivered with the message that email address does not exist. Similarly phone also not valid number. There is no way to contact company..

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Pancy Deal

3

Total Complaints

1

Total Resolved

33.33%

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Order confirmed details in attached. The shipment received is entirely different from what i have ordered. I need a replacement and refund. The contact number and mail they mentioned is not valid. Please do the nee...