Facebook Pixel Tracking

https erobot store - Delivery of different and sub standard product

Chaitanya K S filed complaint against https erobot store on Mar 16, 2021

I have come across 'Smart Robot Vacuum Cleaner' on facebook as a sponsored Ad. After going through comments and reviews under the Ad I had visited their online store https://ohmydeals.in/products/smart-robot-vacuum-cleaner?variant=************** https://erobot.store/collections/top-selling-products/products/vacuum-cleaner and made a payment of Rs ****/- (order no ER****) on **.**.**** for purchase. I had received a sub standard defective product on **.**.**** which is definitely not the one shown in the Ad & online store. The delivered product is of some 'XIMEIJIE' make, the material is of sub-standard quality, colour of product is different, packing was not proper so that brushes have been deformed and even the name of the product is fading which may be due to prior use/low quality make. Upon switching the product it is having a random path having mechanism similar to omni directional made in china toys available in the market . It is definitely not a 'Smart Robot Vacuum Cleaner' and is not worth Rs ****/-

I have mailed them to return the product in the same condition and sought refund of money as per refund policy specified on their website. I haven't yet got any response

Share, let the world know

Complaint Status

Resolution Demanded:

Refund / Credit for purchase

https erobot store

1

Total Complaints

1

Total Resolved

100.00%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Preeti Anandan

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free