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Thomson TV from Flipkart - Delivery of Defective Product

ANTO GLADWIN J filed complaint against Thomson TV from Flipkart on Sep 14, 2020

I've ordered Thomson *A Series **cm ** inch HD Ready LED Smart Android TV from Flipkart. Sold By: Consulting Rooms Private Limited,
Ship-from Address: Instakart Services Pvt. Ltd. Madhakondapalli village, Denkanikotta taluka, Krishnagiri district, Tamil Nadu- ******, Hosur, Tamil Nadu, India Invoice Number # FAC*R*********** IMEI/Serial No: TH**PATH***************ATV
The product was defective when the day of installation done by their authorized technician.
Corners of the TV have backlight bleeding problem, (white light covered by the corners of the TV). Reported to Flipkart, they've mentioned my status of return/replacement to pending state. The technician came again to check the problem, and his manager simply explained that was a default problem in their high clarity panels of the model. That was not acceptable. The same model, the same TV don't have this problem. I've paid for normal LED TV, not a defected one for stupid reasons. I don't need a technician to my home again, replace your TV or refund my money back. Don't act too smart with consumers, we know what is a feature and what is a fault

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Thomson TV from Flipkart

12

Total Complaints

4

Total Resolved

33.33%

Consumer Satisfaction

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