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Zepwear store - Delivered wrong item

Fareed filed complaint against Zepwear store on Dec 12, 2019

Hi,
The fraud website "Zepwear store"
I've ordered a Smart watch on * Dec ****, **:** am. & the order was delivered without any tracking information... & I just received a message from courier company that the order will be delivered today(i.e. * Dec ****.). I was out of town & the order was taken by my family member & the amount I paid through upi. After reaching home I've opened the courier & I received an damaged & wrong watch which is not even working it might be an old scrap analog watch...! Next minute I've gone to the site & searched for return/refund option but I don't find any options on the website... Even I've sent mails to the website mail address but no response till now.....! I don't know what to do next...

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Zepwear store

18

Total Complaints

10

Total Resolved

55.56%

Consumer Satisfaction

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