Jhatpat super app delivery app in motihari - Delivered Defective Wrong Product Refusing Refund for InsectInfested Rice

I ordered **kg of kaynat premium quality jeera masino Rice (₹****) from a local delivery app called Jhatpat in Motihari, Bihar. The rice was delivered after * hours, but upon opening the sack, I discovered the product was not only of poor quality but also wrongly delivered.

Here are the main issues:

*. Wrong Product Delivered:
I ordered Kaynat jeera masino rice, but was delivered kayanat sonam steam rice — an entirely different product.


*. Severely Low Quality:

The rice was mixed with various broken grains.

It contained small stones and insects (ghoon).

The rice looks dull and smells old — definitely not fresh.



*. Failed Cooking Quality:

Even after washing thoroughly, the rice turned out to be chewy, sticky, and not flaky at all — far from authentic Indian rice texture.

It was completely inedible and unsafe.




When I contacted Jhatpat’s customer support, they refused to refund or replace, simply because the sack had been opened.
This logic is unfair and unacceptable — how is a customer supposed to know the quality without opening the sack?

I have photos and videos proving the condition of the rice and the wrong product label. This is a clear case of fraud, negligence, and denial of consumer rights.


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Resolution Demanded:

Full refund of ₹****

Formal apology for negligence

Assurance that such incidents will not be repeated with other customers

Option to return this defective product.