Star Mobiles Pvt Ltd - Deliver Partner Cheated Us

I am writing to bring to your immediate attention a serious issue we experienced with a recent order placed through Dunzo. The details of the incident are as follows:

Order Details:

Partner Name: Selva Kumar
Date and Time: **th August, *:** PM
Order ID: *c***ec*-ce**-*bc*-a***-fe*aae****ea
Dunzo Account Number: **********
Issue Summary:
On **th August at *:** PM, we placed an order, which was accepted by your partner, Selva Kumar. However, the partner did not come to the pickup location. We were under the impression that a Dunzo representative would arrive to collect the parcel, but despite our staff waiting for a considerable amount of time, no one came to pick it up.

We later received a message stating that the parcel was delivered, but it is evident that the partner did not actually collect the parcel. This led to a significant loss of ₹**,*** for our business and disrupted our operations. The recipient, our customer, is extremely dissatisfied and has demanded a refund, further compounding our financial loss.

We have been consistently using Dunzo for our logistics needs, handling a minimum of five orders daily and more than *** orders monthly, incurring an expense of approximately ₹*,*** per month. This incident has caused considerable inconvenience and financial strain on our business.

We urgently request compensation for the loss incurred and a thorough investigation into this matter. We trust that Dunzo will take appropriate action to address this issue and prevent such occurrences in the future.

Please acknowledge receipt of this email and inform us of the next steps to resolve this issue.

Thank you for your prompt attention to this matter.