opalspace - delay in service

That in August ****, the Opposite Party Opalspace induced the Complainant with a false and misleading quotation and collected an amount from the Complainant.
That after receiving the money, the Opposite Party arbitrarily increased the quotation to nearly double, which amounts to unfair trade practice and deficiency in service.
That when the Complainant demanded a refund, the Opposite Party flatly refused to return the amount.
That to avoid further loss, the Complainant agreed to adjust the amount paid towards two products to be manufactured/delivered by the Opposite Party. The said request was made in November ****.
That the Opposite Party assured delivery by ** December ****, and a written docket was signed, clearly stating that for the total amount of