Crescendo Worldwide Private Limited - Deficiency of service

Petitioner has taken services from the second respondent company, for assisting and providing Marketing and Budget allocation service which would help the petitioner to flourish in the international market. In order to that the respondent company assigned the first respondent as the Project manager on the project of the petitioner from the respondent company. And the General Terms and Conditions were signed on **-**-****. The term of this agreement was for a quarterly basis. The second party has assured that they will provide with international clients, marketing & promotion budget allocation, foreign client arrangements.

The petitioner had paid Rs. *,**,***/- inclusive of GST on **-**-**** for the services assured in the General Terms & Conditions. And that was International Business Development Consultancy charges for the period **th February **** to **th May ****. That is the petitioner had paid Rs. *,**,***/- for a period of * months.

Subsequently, several times the petitioner informed the respondent and also constantly approached for the services assured but didn’t receive any inputs as assured. The respondent company deliberately not intended to respond to the mails sent by the petitioner. And they intimated many times regarding their no-performance through mails and call. And a termination letter was send by the petitioner on **/**/**** to the respondent company. And the petitioner has not received any reply from the respondent on the same from the respondent.

The respondent company have breached the offered services to assist and provide Marketing and Budget allocation. And as per the respondents promise these services would help the petitioner to flourish in the international market.

The respondent company assured to the petitioner that they will provide with the international clients. But within the period of three months they have conducted only one meeting with a foreign company representative and that was also happened at the end of the quarter period. And that meeting didn’t give any result. And till this date nothing was happened. And on **th August **** the respondent company deliberately conducted a video conference with the Chief Financial Officer of the petitioner company claiming that they have some new clients lists and details. But nothing new has happened in that video conference.

Subsequently, a legal notice was send to the respondent on **-**-**** mentioning the reimbursement of Rs. *,**,*** /-due to the non-performance and breach of trust. And a reply notice was received from the respondent company on **-**-****. And the petitioner had a discussion with the respondent through call. But they are not willing to reimburse the amount. In the circumstances, petitioner has no other alternative, but to approach this Honourable commission to redress the grievances.