The Cosmic Byte - Defective Product Warranty Service Issue

Failed Repair & Demand for New Replacement - Cosmic Byte Starforge Controller
​Product: Cosmic Byte Starforge Controller (Premium/Flagship Model)
Price Paid: Approximately ₹****
Customer Name: Sunil Pawar
Order Number: ******
Serial Number (SN): STARBK********** the repair SN STARBK**********
Contact: mayurpawar****@gmail.com | +************
​Complaint Summary
​This complaint is filed due to a complete failure by Cosmic Byte's service team to resolve a warranty issue, resulting in wasted time, unnecessary expenditure, and the return of the original faulty unit. The customer demands an immediate replacement with a brand-new, fully tested unit.
​*. Initial Defect
​The controller was reported to have two primary defects upon usage:
​Uneven and Faulty Vibration: The haptic feedback/rumble motors do not function correctly or evenly.
​Clicking Left Trigger (LT): The Left Trigger produces an audible, mechanical clicking noise not present in a functional unit.
*. Chronology of Service Failure
Date/Event: Nov **th
Action Taken: Customer reports the specific faults (Uneven Vibration, Clicking LT).
Status/Outcome: Initial complaint lodged.
Date/Event: Nov **th (approx.)
Action Taken: Customer is instructed by Cosmic Byte support to ship the unit to the service center for repair.
Status/Outcome: Service process initiated.
Date/Event: ** Nov (approx.)
Action Taken: Customer ships the faulty unit. Cost Incurred: ₹***.
Status/Outcome: Customer paid out-of-pocket for shipping to the service center.
Date/Event: * Dec (approx.)
Action Taken: Cosmic Byte service team reportedly "repaired" the unit and ships it back.
Status/Outcome: Unit processed and returned.
Date/Event: * Dec
Action Taken: Customer receives and tests the returned controller.
Status/Outcome: FAILURE: The unit exhibits the exact same faults (Uneven Vibration and Clicking LT). No repair was successfully performed.
*. Resolution Demand
​The attempted repair was unsuccessful and deemed a complete waste of resources, time, and the customer’s self-paid shipping fee (₹***).
​The customer categorically rejects any further repair attempts on this specific unit.
​The mandatory resolution required is the immediate dispatch of a brand-new, fully tested, and functional Starforge Controller replacement.
​The company must provide confirmation of the replacement unit being prepared for dispatch and a tracking number forthwith.


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