Meesho Supplier - Dear Team I am supplier of Meesho and continuously following up with Meesho team for wrong levied of

I am a meesho Supplier registerd name is (family wear ) order number is ( **********_* ) it is a men's denim jacket in ** Jan **** meesho deducted penalty at my account meesho says reason is costmer received empty box . One thing to note is that I don't pack my stuff in any box. I pack only in a poly bag and all that the customer has received is lying .We pack and deliver our goods very carefully.in this further meesho responsible dilivery boy spam and costmer spam .this penalty is totally wrong I want my refund please help me