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Avant M filed complaint against Gatikwe on Aug 15, 2020
I booked my Royal Enfield (value *.**Lakh) via gatikwe gurgaon on *aug****.
They charged me ****INR for courier and *** extra for packing.
First of all
*. The bike dispatched after * days of booking means on ** aug ****
*. No one gives concern person number about why it got delayed and my bike security got impacted in pandemic.
*. No one responds to any email and twitter with proper information.
*. TODAY I FOUND BIG SCRATCH AND TORN PAINT NEAR MUDGAURD, It was not there previously.
If they charge for packing thn this how they send the consignment with broken and missing things??
I have been calling them from * aug and following up on emails from the same time no one has reached out to me with resolution.
*st complaint registered ******** on ** August ****. I DIDN'T GET RESOLUTION
*ne complaint registered ******** on ** August **** and still awaiting response and resolution?
They don't share THE ETA AND THE ESCALATION MATRIX.
Kindly help.
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
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