Recliners India - Damaged furniture delivered

This is in regards to my order a single seat recliner which was delivered to me in damaged condition. I had got in touch with the customer care numerous times to get this resolved. There was a (*st) solution provided to replace the product but after a day it was declined by the vendor.
The (*nd) solution was to send a carpenter. When the carpenter visited he said this damage cannot be fixed. I got in touch with the CS team and again this wasn't easy as the case manager Mona was on leave and there was no response. I tried getting in touch a couple of times and Mona provided a (*rd) solution of compensation of **** INR for the damage and to keep the recliner by voiding the warranty or a return of the product and full refund, this was written in e-mail and spoken over the phone as well.
I replied to the e-mail the same day and also called them back on the same day to convey my decision when it was said the customer care executive (name unknown) said they will get back to me on this matter. They did the next day and I wasn't able to attend the call (**/**/****). I called the CS once again on **/**/**** wherein they had declined the request to return it saying it was delivered in perfect condition. I wanted to escalate it and they said the case manager will call me back. Later that night the case manager called back who (Mona) was very blunt and said they have images of the recliner shared by the delivery person which was off the front side of the recliner, whereas the damage was on the backside and they cannot entertain a return. But as you can see they went back in the resolution provided also the images shared by the delivery executive was the front side this doesn't rule out the possibility of the damage on the backside. I don't know how could they possibly came to a conclusion and decision. Since they provided a return option I also went ahead and placed a new order (*********) for a recliner, now with this experience I would like to cancel the same as I am very much worried about the quality and the ingenuity of the CS team as they are the POC for customers. This by far is one of the most dramatic, complicated, unprofessional and bitter experience I had faced with customer service of an organisation.