AMAZON RETAIL INDIA PRIVATE LIMITED - Damage Grocery items

Hi,

I ordered grocery items with Amazon pantry but got some items damage so I complaint to amazon customer care. Than he replied me.


I am writing to you regarding your Order No:- ***-*******-*******

We regret the inconvenience caused to you. As you have stated that the Products are damaged.

I confirm the damaged items are as follows

Product- * Qty Fortune Rozana Basmati Rice, *kg

Product- * Qty Dhampure White Crystal Sugar, *kg

Product - * Qty Fortune Soyabean Oil, *L Pouch

Product - * Qty Mother Dairy Cow Ghee, *L


But after thats he close my account and send me this mail...

Hello,

I understand that you have received damaged item.

I have checked our records and found that your account was closed for violating the terms of our "Conditions of Use & Sale" ("Conditions of Use").

In this case, Please reply to ofm@amazon.in for further issues.

We are unable to issue a refund/replacement for this order or offer any additional insight on this matter.

Thank you for your cooperation.

Warmest regards,
Amazon.in