Akasa Airline - Damage caused to baggage during trip

Summary of Complaint – Akasa Air Baggage Damage and Inadequate Compensation

Date of Incident: **th September ****

Issue: Upon arrival, I discovered that my checked-in baggage was damaged. I immediately reported the damage to Akasa Air’s ground staff and raised a formal complaint the same day.

Despite multiple follow-ups over nearly a month, Akasa Air has failed to take any suitable or fair action to compensate for the damage caused. Instead of offering a reasonable resolution or repair/replacement for the damaged bag, the airline has repeatedly sent the same automated compensation offer of INR *,***, which is inadequate given the extent and cost of the damage.

This prolonged delay and lack of responsiveness have caused significant inconvenience and frustration. The airline’s handling of this matter demonstrates deficiency in service and unfair trade practice, as they have neither provided an appropriate resolution nor communicated transparently. Additionally, the airline claims they have zero liability of customer's baggage damage and they are providing the compensation as a gesture of goodwill.

Relief Sought
Adequate compensation matching the value of the damaged luggage

Written acknowledgment of the delay and poor handling of the grievance

Assurance of corrective action in customer service processes to prevent recurrence