Airtel Communication - Customer Exploitation
Shubhankar Reddy filed complaint against Airtel Communication on Nov 18, 2018
airtel deactivated my primary active sim with an active plan of three months validity (the plan was activated on *nd November and airtel deactivated the SIM on * Nov). when i contacted them via twitter support they asked me to go to airtel store to buy a duplicate sim and they will transfer my balance and activated plan to the duplicate sim, to my surprise when i visited airtel store their representative told me that the SIM is deactivated and its balance and plan have been lapsed. then I again contacted airtel twitter support then after vigorous complaining and wait of two whole weeks they issued and activated the duplicate sim. and when I asked them to compensate for all the trouble they have caused me and increase my plan validity as it is none of this is my fault, so why should i bear the loss in the form of validity, they refused (i'm attaching their official response).
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