Csab 2023 - Csab amount not refunded

I am writing to express my concern regarding the non-refund of the amount paid for the CSAB Counseling Session ****. As per the guidelines, there should be a provision for a refund under certain circumstances, but I have not received any communication or update regarding the refund status.

Details of Payment
Amount Paid: **,***
Date of Payment: *-August-****
Payment Method: Net banking
Attached are the payment receipt and other relevant documents for your reference.

Kindly review this matter and provide clarification on the refund policy. If a refund is not possible, I would appreciate an explanation regarding the same.

Looking forward to your prompt response.

Best regards,