Madurai kamraj university - course completion certificate not issuing from the university

Sir my self G Rajendra Prasad completed BCA from madurai kamaraj university in APR **** since then iam awaiting for CC in **** for one of my mail they replied me that your fees is due of Rs ****/- and i paid the same in ** Oct **** but they did not send the cc after that also .recently I visited the university for the same on ** Mar **.They had verified all my fees details and told me that after two days we will dispatch the certificate but till today i did not received any Certificate. when i call university land line no they are telling to put a mail to the director but not got any response from him. If you are able to do some thing for the same please help me out. Thanking you.