SAHARA RELOCATION AND PACKERS MOVERS - Copy of insurance policy not provided but amount charged

I HAVE BOOKED SHIFTING OF MY CAR FROM FARIDABAD TO BANGLORE ON **.**.**** THROUGH SAHARA REOCATION PACKERS & MOVERS. I CONTACTACTED THEIR REPERSENTATIVE THROUGH THE NUMBER MENTIONED AT THEIR WEBSITE. AGENCY REPERSENTATIVE HAS ADVISED ME TO TAKE INSURANCE COVER AS CAR IS NEW. I AGREED AND ADVISED HIM TO PROVIDE ME INSURANCE COVERAGE OF INSURED VALUE OF INR ** LAKH. ACCORDINGLY, AGENCY HAS RAISED INVOICE MENTIONING INSURANCE CHARGE INCLUDED IN BILL WHICH I PAID IN FULL. HOWEVER, I KEPT ASKING FOR PROVIDING COPY OF INSURANCE POLICY SINCE **.-*.****, BUT M/S SAHARA RELOCATION REPERSENTATIVE KEPT ME ASSURING THAT SAME WILL BE PROVIDED BUTSAME IS NOT YET PROVIDED TO ME EVEN AFTER DELIVERY OF CAR ON **.**.****. ONCE AGENCY RESPONDED LIKE I WILL NOT PROVIDE THE SAME AND DO WHAT EVER YOU CAN.

I TRIED MANY TIMES BY CALLING, MESSAGING AND REQUESTED BUT NONE OF SAHARA RELOCATION MOVERS & PACKAERS REPERSENTATIVE RESPONSE

I REQUESTED MANY TIMES, I WROTE EMAIL BUT FINALY NO ONE FROM THEIR SIDE RESPONSE TO ME AND I FEEL CHEATED BY THE M/S SAHARA RELOCATION PACKERS & MOVERS.
I HAVE ALL PRROF WITH ME LIKE WHATSAPP CHATT, AGENCY VOICE MESSAGE, EMAIL WRITTEN TO AGENCY, COPY OF INVOICE RAISED BY AGENCY, CONSIGNMENT COPY, AND PROOF OF PAYMENT.