Kwabey com - Complaint regarding nondelivery of order and refund request

Dear Sir/Madam,
I am writing to lodge a complaint regarding an order placed on ** March **** on Kwabey. I ordered * T-shirts and paid ₹*** through UPI. However, till now, I have not received the products, and there has been no proper tracking update or resolution from the seller.
Despite waiting for a long time, I have not received any satisfactory response from their customer support. Therefore, I request you to please look into this matter and help me get a full refund of ₹***.
Order details:
Order date: ** March ****
Amount paid: ₹***
Payment mode: UPI
Problem: Product not delivered / no proper update
I am attaching the payment proof and any other relevant screenshots for reference.
Kindly take necessary action at the earliest.
Thank you.
Name: [Tabish]
Mobile Number: [**********]
Email: [ksaifu***@gmail.com]
Order ID: [*******]