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Shadofax - Complaint regarding my returned item

Geeta Sharma filed complaint against Shadofax on Sep 29, 2020

Dear Sir/Ma'am

I have a complaint regarding my returned item. Unfortunately, On *th September the wrong product ( AWB NO- R********ITN) was picked up from my house and dispatched to the itokri Gwalior. For the last ** days I have been in touch with the Shadowfax authorities (Yamunanagar and Mr Partap (Karnatka) both) and they know the issue very well. Still I am clueless about my item's current delivery status.

Please urgently look into the matter so that the item reaches back to me as soon as possible as I have to return the same item to its original destination. Below I ' m sending the details of the customer, tracking details of the item (provided by the Shadowfax Office Yamunanagar (Haryana)).

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Shadofax

8

Total Complaints

4

Total Resolved

50.00%

Consumer Satisfaction

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