Intercity Smart Bus - Complaint regarding missed pickup and request for Full RefunD

I am writing to formally lodge a complaint regarding a highly unprofessional experience with IntrCity SmartBus on [**/**/****].
Despite arriving at the designated pickup point, [Kashmiri gate ], well before the scheduled reporting time, the driver failed to pick me up. I attempted to contact the bus staff, but the bus departed without any communication or coordination, leaving me stranded.
Details of the incident:
PNR Number: [IC************]
Date of Travel: **/**/****
Bus Number: AR**W****
Pickup Point: [isbt Kashmiri gate ]
Scheduled Time: [**:**]
As the failure to provide the service was entirely due to the driver's negligence and not a 'No-Show' on my part, I am entitled to a full refund of my ticket amount. Leaving a passenger behind at a confirmed pickup point is a serious deficiency in service.
I request you to:
Initiate a full refund of the ticket fare immediately.
Investigate the driver's actions and provide an explanation for this lapse.
I have attached a copy of my ticket for your reference. I look forward to a prompt resolution within ** hours