Ford India - Complaint against scam, forgery, theft and malpractices going on at Banerjee Ford (Ford India Author

Respected Sir,

I would like to bring to your kind notice a very serious matter on a sincere note and would like to seek your kind intervention, interjection and introspection regarding the same to get me justice because I have been victimised along with my car in this whole incident.

Sir, I had given my car in breakdown condition for repairing purpose to Banerjee Ford, Durgapur, West Bengal, on August ****.At that point of time my car had only starting problem.Now in the mean time after assessing my car's condition Mr.Ganesh Kundu, the Service Advisor of "Banerjee Ford" intimated me of an exorbitant amount which I have to incur for the repairing purpose that too without any assurance or guarantee.

Anyhow, now owing to such huge outrageous amount being quoted to me, I decided not to proceed with the repair work but rather to take back my car’s possession from the premises of "Banerjee Ford".

Now on the very prior day of taking my car’s possession ie. on **.**.** upon my close inspection, I was utterly astonished to note and spot that not only various parts of my car were missing but also the whole car had been tampered with including the whole engine and all its components in an amateur way quite ghastly.

Now upon raising all these issues promptly then and there before the service advisor, Mr.Ganesh Kundu, I have been told that if a car lies for such a long time in their premises, then its not only normal but also quite usual for the parts to go missing in this way and moreover he stated that whatever had gone is gone I will never get it back. Owing to his reply I denied from taking my car from their workshop.Now post occurrence of this issue no solution has been given to me with regard to who will compensate me for all these missing expensive both old and new car parts.I am hereby furnishing the details of the missing car spare parts:-

*. Mud flaps (Out of four, two are missing and rest two are in broken condition)
*. My new exide battery had been replaced with one old faulty Ford battery
*. The timing belt was in torn condition within the engine
*. The radiator was in damaged condition
*. Ac vent covers from car dashboard were missing
*. Indicator switch was in broken condition
*. Steering wheel circuit cover was in opened condition and the circuit was in tampered condition
*. The whole electrical wiring structure which runs within the car’s body across the whole car was in tampered condition with opened fuses
*. Left side rear door beading was missing
**. Car parking sensor wiring kit was is torn condition
**. Car rear view camera wiring kit was in torn condition
**. Left side rear view mirror’s internal cover was missing
**. Front Ford logo was missing and rear Ford logo was washed off
**. And god knows what else are missing or are lying in tampered and broken condition inside the engine.
Sir, frankly speaking the whole car has been turned into a dustbin and the car is lying in a dilapidated condition in their premises. Not a single thing is left in the car with which tampering has not been done with malafide intent.The car has been brought down to such a horrible condition so that the car owner can easily be discouraged and demoralized and no other option remains for the owner apart from either throwing the car into garbage or sell it out as scrap.

Now its not only shocking but also quite gruesome to take cognisance that these kind of cheap, mischievous, malevolent and fraudulent malpractises are going on within the premises of an authorized workshop of a reputed MNC conglomerate like "Ford Motor Company".

My car's registration no. is WB** V**** (Ford Fiesta Classic) and chassis no. is MAJBXXMRTB*EB****.Its a diesel variant.

Sir, with regard to all these issues I had already raised a complain on **.**.** before the Ford India customer care team and was allotted concern no. *********.There after I had received call on **.**.** from their team who took stock of the whole incident and informed me that they are in touch with their concerned dealership regarding the issue and will revert me as soon as they get response from the dealer.On **.**.** again I received call from their team who expressed that the concerned dealer ie. Banerjee Ford is not responding to their mail and enquired that whether the dealer contacted me or not. Thereafter, owing to no response from Ford India officials I made repeated follow ups with them through mail to inform me about the status of this case.But everytime they constantly kept on buying time after time.Thereafter finding no alternate solution I even sent message to them over their twitter account.To which I have been again asked for time after time to be provided to them regarding the issue I have been asked to have patience.Now in this way the matter rolled out till now without bearing any fruitful result.

However, on **.**.** suddenly I got a call from Mr.Randhir Singh of "Banerjee Ford", who did asked me to withdraw my complain regarding this issue and even threatened me that if I don’t withdraw my complain then they will even further damage my car and dared me that I can’t do anything about it against them because Ford India officials are in their favour and immediately sacked the phone call.Post this communication I had been forwarded a mail by “Banerjee Ford” asking me to reply a series of long irrelevant questions and along with it an illicit garage rental charge of Rs.*,**,***/- has also been imposed upon me with a vindictive mindset which is utterly illegitimate. Now their version is that as because my car was lying in their workshop for such a long time I have to pay this garage rental charge while taking my car’s possession.

Now within few minutes of receiving this mail from “Banerjee Ford” I had been forwarded another mail from Ford India where it had been stated that my concern no. ********* has been closed from their end and the reason quoted is that as because I made delay in providing them approval for repair work hence nothing can be done regarding the issue and they cannot be held responsible.

However, I would like to mention that here the issue is not about providing approval for repair or not but the issue is about missing of car spare parts and also about the colossal damage which has been attributed to my car by their workforce during the tenure of inspecting my vehicle and till date nothing was intimated to me with regard to the damage of my car which happened at their hands whether fortunately or unfortunately. Till date Mr.Ganesh Kundu, the service advisor have always conveyed me that everything is present in my car and no parts have been unscrewed at all or are missing.But on the very eve of towing my car upon my close inspection I discovered all these things all of a sudden. Moreover, when I placed all my observations before Mr.Kundu he is silent and is not answering at all. Rather he told me that whatever gone is gone and you will not get it back. So my question is who will fix them and also if he cannot fix them then who will bear the cost of again buying those things from the market. The moot issue is this.

In this way in lieu of my trustworthiness and faithfulness upon Ford India I have not only been kept on hold unnecessarily for such a long time but also been rewarded with gross injustice along with massive disappointment and harassment.

Sir, on one hand my car has been robbed off like anything, parts have gone missing, the whole engine has been tampered with offensively owing to which it got fully damaged, existing parts are in broken condition and god knows what else are missing and lying in broken condition inside the engine or have been replaced with faulty parts, and because of this I am suffering like anything till now. On the other hand, rather than addressing these issues and compensating me feasibly and amicably to get these things repaired and rectified I have been asked to deposit a whimsical amount of Rs.*,**,***/- as garage rental which is not only barbaric but quite atrocious too in my opinion.

Sir, I would like to mention here that garage rental is imposed upon that very car which has been taken care off on top notch basis right from top to bottom where not only the car has been maintained neatly and cleanly but also all its components are intact in its original form without any signs of tampering, damage or missing and foremostly the car is not in a dilapidated condition at all.But in my case the situation is just the opposite, yet garage rental has been imposed.

Sir, now despite of explaining all the above mentioned issues on a molecular note along with granular details to the customer care representatives of Ford India since day one all my submissions and appeals have been kept aside by them and on a radical note I have directed and dictated to deposit an arbitrary amount of Rs.*,**,***/- to them on the eve of taking my car’s possession from them and immediately my concern no. ********* has also been closed by them on a tearing hurry.

Sir, under the above circumstance I am not only helpless but quite depressed too and therefore finding no other option I am writing you this letter with enormous amount of legitimacy, sincerity, trustworthiness and faithfulness and am pretty sure that you will not only stand beside me to expose the culprits but also will yield me justice in this regard.

Hope, you can understand my mental agony and will help me out of the above stated cumbersome situation at the earliest.


Best regards,
Yours sincerely,
Vikramjit Mitra
Mobile: **********, **********
Email: vikram_****@rediffmail.com
Durgapur, West Bengal