MG HECTOR PLUS - Complaint against MG Motor India for Premature Clutch Failure in 2021 MG Hector Plus Diesel
Venkata Sunil Kumar Mupparaju filed complaint against MG HECTOR PLUS on Jul 21, 2025
I am filing a complaint regarding the premature and inexplicable clutch failure in my **** MG Hector Plus Diesel, which has only covered approximately **,*** km.
On March **, ****, at an odometer reading of **,*** km, my vehicle underwent a full preventive maintenance check at an authorized MG service center. During this inspection, the clutch assembly was explicitly declared "satisfactory" by your technical team, as per the official service report.
Shockingly, just *,*** km later, the clutch completely failed. I am now facing a substantial repair estimate of ₹**,***.** for a component that should have a significantly longer lifespan, especially after being recently certified as "good" by your own service personnel.
This incident raises critical questions:
• How can a clutch transition from a "satisfactory" condition to total failure in less than *,*** km?
• Does this indicate a manufacturing defect in the clutch assembly, or was there a serious lapse in the quality and accuracy of the pre-failure inspection conducted by your service team?
I have attempted to resolve this issue directly with MG Motor India on multiple occasions. I have sent six detailed emails to your official grievance channels (social@mgmotor.co.in and pulsehub@mgmotor.co.in) since June **, seeking an explanation and resolution. Unfortunately, all I have received is boilerplate responses referring me back to my local dealer. The dealer, in turn, has dismissed my concerns, attributing the failure to "driving conditions" and denying any warranty coverage, citing the clutch as a "wear-and-tear" item.
This dismissal is highly frustrating and utterly unacceptable. Given the direct contradiction between your service center's recent assessment and the rapid, complete failure, I strongly believe this warrants a thorough investigation by MG Motor India. I expect a proper resolution to this matter, not merely a dismissal based on standard wear-and-tear clauses when a critical part failed so soon after a certified inspection. I seek either a free replacement of the clutch assembly or a substantial reimbursement for the repair costs incurred due to what appears to be either a manufacturing defect or a failure in your service quality.
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