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Kimi Shrivastava filed complaint against KFC on Sep 2, 2024
I am writing to formally lodge a complaint against KFC VR Punjab Mall regarding an issue with my order and subsequent refund delay.
On August **, ****, I placed an order that included a couple of KFC stuffs and * piece of smokey grilled chicken at KFC VR Punjab Mall. However, the cashier mistakenly charged me for a whole bucket of smokey grilled chicken, and charged a total of Rs. ****/-. Upon realizing the error, I brought it to the cashier's attention, and she rectified the order. I was then asked to pay Rs. ***/- again for the correct order (* piece smokey grilled), and she assured me that the refund of Rs. ***/- for the bucket would be processed online and reflected in my credit card within a day or two.
It has now been * days, and I have yet to receive the refund. Despite daily follow-ups with the cashier, I am repeatedly told that the refund is in progress without any concrete resolution. This delay and lack of transparency are highly disappointing and unacceptable from a reputed brand like KFC.
I kindly request the Consumer Forum to intervene in this matter and ensure that I receive my refund of Rs. ***/- at the earliest. Additionally, I urge the forum to take necessary actions to prevent such incidents from occurring in the future, ensuring better customer service and accountability.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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