Hind Inox Kolkata - Complaint against inappropriate behaviour of staff working at hind Inox kolkata

My wife went to hind Inox located in - **, Ganesh Chandra Ave, Jadavpur, Chandni Chawk, Bowbazar, Kolkata, West Bengal ******. On her arrival she went to the ticket counter and probe regarding the price of the ticket which was *** same seats few hours back it was showing *** previously from book my show, because of the convenience fee I personally informed my wife to go physically and purchase the ticket from the counter itself for War * on independence day **th of August advance booking at * pm, she was on call with me while she was asking for the price of the tickets, when she was discussing this with me over the phone call, the staff inside ticket counter forgotten that there is mic