Anant Sonu Gengaje filed complaint against Den Satellite on Mar 17, 2019
I used the cable service of DEN satellite. Cable operator stopped my service including FTA channels. As per TRAI guidelines I have selected my channels using the app provided by TRAI, and requested cable operator to activate the same. (pdf attached)
But the cable operator refused to accept the same and directed to choose the channels as per the packs and channel list provided by them. (pdf attached)
After that, I have selected the following channels bouquet & channels
*) Zee family Marathi sd Rs. ** of ** channels
*) Star India Marathi value Rs. ** of ** channels
*) Sony happy India ** rs. ** of * channels
*) I have selected further ** FTA channels
As per my calculation :-
My pay channels are **+**+* = ** which cost Rs. **+**+* = *** + **% gst = **.**
Means I have to pay Rs. ***+ ** = Rs. ***.** for paid channels.
My free channels are **+** (mandatory) = **
Thus my total channels are ** (pay)+** (free) = **. As I have selected less than *** channels hence I have to pay network capacity fee Rs. *** +**% GST = Rs. **.* means Rs.***.*
The total cost of my pack will Rs. ***.** + Rs. ***.* = ***
But cable operator is demanding Rs. *** per month. He is saying that I have to pay Rs. ** for every ** channels. Though I don't understand how he calculated this amount. Please help me and direct the provider not to cheat customers.

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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