Olymp Trade - Complaint about Failed Transaction and Request for Refund

I am writing to file a complaint regarding a failed transaction that occurred on **th April **** on your platform. On that day, I attempted to deposit Rs.****.** into my Olymp Trade account via the UPI QR payment method, but the transaction failed. However, when I checked my bank account statement, I noticed that the same amount was debited from my account.

I have contacted my bank, but they have advised me that the transaction was successful and that I need to contact Olymp Trade to resolve this matter.

Therefore, I am requesting an immediate refund of the amount that was debited from my account as it was not reflected in my Olymp Trade account due to the failed transaction. Please investigate this issue and provide me with a prompt resolution.

For your reference, I have attached a copy of the transaction receipt and my Olymp Trade Account Transaction dashboard.

Please note that I clicked on the consent 'Yes, I paid Rs.****.**' on the transaction page.

I kindly ask you to prioritize this matter and take the necessary action to ensure a refund of the deducted amount as soon as possible.

My Olymp Trade Id is ********, and my email is alenjayan*@gmail.com. The request number is **********.

Thank you for your prompt attention to this matter.

Sincerely,

Alen Jayan