Toothsi aligners - Clinical visit

I had purchased a toothsi treatment which is worth ** k nd I already told to the team that I can't visit chandigarh for clinical visit. nd they said they will arranged clinic visit in your local area later on it was found that I had to visit chandigarh for my clinical visit nd I can't go to chandigarh because chandigarh is far distance from our location nd had mailed to the company multiple times still there is no such type of issue provided pls arranged clinical visit in my location otherwise refund my amount because it's been a * month for buy treatment. Still no resolution provided