MYTRIP OR INDIGO - Checking the possibility of a lawsuit

Dear MyTrip Customer Service Team,

I am writing to file a complaint regarding my experience with IndiGo airlines. On April **, ****, I had a scheduled flight from Abu Dhabi to Delhi on Flight *E ****, which I booked through the MyTrip agency. My booking reference number was LKQFIR.

Upon arriving at the check-in counter, I was told that I would not be allowed to board the flight because the credit card I used to pay for the ticket was not in my name. The clerk asked me to provide a card ending in the digit ****, which I did not understand. I tried to explain that the payment was made using my credit card and that the flight ticket was in my name. However, the IndiGo official refused to accept it and refused to provide any explanation for the problem.

No one had prepared me for such a situation. The clerk at Indigo insisted that the credit card belonged to someone else and he didn't explain anything to me and wouldn't talk to me. I waited in line for check-in for * hours because there were delays on other flights and there was congestion at the airport. And when it was my turn, there were only a few minutes left to board the plane. The clerk treated me shamefully. When I contacted the Indigo company, they claimed that the MyTrip agency was responsible.

I was left stranded at the airport, hungry and crying, without any support or explanation from the staff. Despite my pleas, the clerk refused to help me, and instead, he continued to ignore me while talking to other people. I tried to contact MyTrip through my family members, but I received no response. I was left alone at the airport, without any help or guidance, until I managed to speak with a kinder official from the IndiGo company named Sajoob.

Sajoob explained to me that the plane ticket was paid for with the credit card of the MyTrip agency, and that there was no proof that the ticket belonged to me. He eventually offered me another ticket to Delhi for another ** hours, but with a stopover in Mumbai. I had no choice but to accept this offer, as direct tickets were more expensive and I could not afford to pay for them.

As a result of this incident, I lost a train ticket to my first destination, which I had purchased in advance. I had to celebrate a religious holiday at a different location, causing me great grief and disappointment. I was also forced to stay in Delhi for several days, even though this was not my original plan. This experience was very difficult for me, and it caused me to feel great injustice.

In addition, I had to spend $** for a hotel at the airport due to the unexpected delay and cancellation of my flight.

Therefore, I demand that MyTrip and IndiGo compensate me for the inconvenience and financial loss that I experienced due to their mistake. I demand adequate compensation for the flight that I was not allowed to board on April **, ****, despite having paid for the ticket (Flight: *E ****, booking number LKQFIR).

I hope that you will take my complaint seriously and respond to my demand in a timely and satisfactory manner. I look forward to hearing from you soon.

Sincerely,

Yiska

booking number
JPETHQ
Order no: LKQFIR