icici bank - Cheating fake commitment for taking business leads by icici bank

NAME - SANDEEP BAKHSHI – MD OF ICICI BANK EMAIL ID - SANDEEP.BAKHSHI@ICICIBANK.COM
Kind attn: Sr Management & MD
LEGAL COMPLAINT FOR REIMB OF BANK PROCESSING FEES /LOANS CLOSURE CHARGES PAID TO KOTAK & AXIS BANK RS.*,**,**/- due to fake commitment given by ICICI bank.

As notified in my previous mail, submitting a complaint to management with a detail of financial loss of Rs.***,***/- accrued by me due to unethical bank practices/ irregularities / mismanagement/ promote & encourage internal team to offer fake commitment to just take over the business/ loans from other bank to ICIC bank and left customer in dark.
Brief:
ICICI bank approached me for BT of existing Housing loans was running with Kotak Bank and promised to complete the BT at lower interest late and with additional top up amount of Rs**-** lacs which I agreed to proceed. A processing fees of Rs**,*** was also paid vide UPI Ref ************ to ICICI Bank on **th Aug **** to process the application for BT & top up amount and assured to release the top up with * – * days after the original property papers received by ICICI branch. Loan was disbursed in Sep** and I did all follow up and arrange the property papers to ICICI bank and waited to release the top up amount which they started telling me that file is with legal and by error legal team have closed the file rather than open the new window to process & release the top up amount. Basis of their assurance and commitment, I had created a financial commitment and had to release my payment but delayed due to ICICI bank team blamed ICICI legal team closing the file and told that they are working with ICICI team to recover / rectify the mistake and disbursement was delaying, Since there was my financial commitment to someone to avoid any crisis I had to arrange emergency funds and I approached Kotak bank & Axis bank to release the PL of Rs.**.** lacs & instance transfer of Rs.* lacs from Axis bank to meet my financial requirements and they charged me heavy bank processing fees and high interest which I not resist and accepted.
ICICI bank disbursed the loan in Sep** and collected original property papers within **
days from Kotak but did not release my top up amount which has put me in financial crises
and made me explore PL to cop up the situation. I waited *-* months from the date of BT
done since ICICI team stopped responding me than I decided to file a complaint against
ICICI MD and Sr Management for the unethical practice in bank to give a fake commitment
just to meet their business target. I decided to terminate the loans with ICICI bank and
proceed further and finally I closed the loans with ICICI BANK on **st March ****. This is a
alarming situation to bank when a customer has to close LONG TERM Housing loans within
*-* months of the disbursement date which has proven just due to mismanagement in the
organization and misleads to customers.
I have done the new BT and closed the ICICI loans and had to closed high interest PL
availed due to ICICI. Below is a summary of total charges paid for processing and closing
the loans that I submitting a legal claim of Rs.***,***+Rs.*** along with compensation for
the harassment done by ICICI bank and created a panic situation and more trouble to me.
Request you to review this details and take the necessary action against those involved in this matter and support me to recover the bank fees / loss incurred by due to ICICI and their team.