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Videocon - Cheating by customer care

Praneeta filed complaint against Videocon on Aug 21, 2020

I had registered a complaint for my washing machine on ** jul **.The complaint was attended on ** aug ** after repeated calls to customer care. The person took Rs *** service charge and could not diagnose the fault.He suspected the timer to be faulty and ordered a new one.Now to fit the timer he is again asking for service charge .Last time he said service charge will not be charged when he has to fit the timer. He is not ready to give the bill for timer and also he is charging *** rupees as service charge

My phone number is **********

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Complaint Status

Resolution Demanded:

Replace / Fix problem

Damages for loss and agony

Videocon

88

Total Complaints

36

Total Resolved

40.91%

Consumer Satisfaction

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