Royaloak Furinitures - Cheated by Royaloak Furnitures

On *rd August **** I visited the Royaloak Furniture Store located at Mercantile building, Aster Shree Gardens, SH*, Serampore, Dakshin Rajyadharpur, West Bengal ******. I intended to purchase a king size bed and a king size mattress for my home at T*, **H, Alcove-The New Kolkata Prayag, Serampore, Hoogly-******. Mr. Saurav Dutta (Sales Executive at Royaloak Furniture) attended me and showed me the beds in display. I selected one and asked them whether they will be able to deliver the same by *th August **** and get the same installed. On this he said they will be able to deliver and get the same installed by *th August **** positively and they guarantee it. My only condition was if only they could deliver and install the bed by *th August ****, as per their commitment, I will make the payment and purchase the same. Else I will not purchase from them and try somewhere else for an immediate arrangement. Reason being I am having aged parents in my home and a small baby who cannot even sit on floor. So, to sleep they require the bed immediately. As I have shifted here recently, I need this bed for them. I have clearly mentioned my urgent requirement and the conditions for making the purchase. In order to sell their product, they agreed to my conditions and confirmed the delivery and installation by *th August ****.

After making such commitments they failed to deliver and install the products on *th August ****. They delivered the products on *th August **** but did not install the same. Upon delivery I observed that the mattress is damaged and the bed parts are wrapped in cartons of different products. They have somehow wrapped the bed parts with different cartons and pasted them with transparent adhesive tapes. Brand packaging in sealed condition was absent. I immediately informed this to Mr. Sourav Dutta. He asked me to send the pictures of the mattress, I shared the same with him. Upon seeing that he agreed to the fact that the mattress is damaged and committed to replace the same with a fresh piece. On asking about the bed parts replacement, they started convincing me somehow that the bed parts are not used. However, as I am from the same trade, I immediately caught them and exposed their lies. Upon getting caught they agreed to replace the bed parts even with a new one and committed a new date of delivery for the replaced items (**th August ****). From *th August **** after the first incident, I have told them to take back their used furniture and return my money as my requirement is very urgent. However, the store team including their Cluster Manager Mr. Naba Kumar Swain kept me waiting and did not refund my money. They kept giving me false commitments over call.

On **th August **** they again failed their commitment of delivering the replacement bed and mattress. Upon enquiring with their Bangalore office Madam Ashiya again lied that the bed will be delivered by **th August **** or maximum by **th August ****. However even this commitment failed. Store Executive Saurav Dutta again made a false commitment that the delivery and installation will be done by **th August ****, even this time also they failed to meet their commitments. After undergoing such disastrous harassments, I clearly told them that now I do not require your furniture and will not accept any replacement. Just take the used delivered bed and refund my money. On this they started calling me and disturbing me over call. I started getting calls from different sources and different persons forcing me to accept the replacement bed. I straightaway denied to accept the replacement as I have already made alternative arrangements for my family. As I have already mentioned before the purchase that my requirement is immediate and I cannot wait. They kept me waiting for ** days and then they are forcing me to take the replacement.

Above is the entire details of the physical and mental harassment and agony that I went through by purchasing the bed and mattress from Royaloak furnitures. They have taken my money and now they are not refunding the same.