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swisholic in instagram acc Dress - Cheap quality item recieved and no response from teh seller

Divyashree BS filed complaint against swisholic in instagram acc Dress on Apr 20, 2021

Didn't recieve it for almost * month after I ordered, whoever is handling that instagram handle doesn't know how to talk to customers and send an appropriate response. They stopped responding after I repeatedly asked them for the tracking id, they were not at all ready to refund the money. When asked for actual dress picture they promised it will be same as shown in the post but recieved the dress which is of cheap quality and can't be worn outside. Still no response if asked to exchange. Very bad customer support.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

swisholic in instagram acc Dress

3

Total Complaints

2

Total Resolved

66.67%

Consumer Satisfaction

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