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Surtisilk - Cheap product delivered and refusing refund

Shristi Maheshwari filed complaint against Surtisilk on Oct 15, 2024

I had ordered a suit from Surtisilk costing ₹****.
I ordered after seeing the picture of it as I found it trustworthy because it has around **k followers on Instagram.
But the product I received was completely different from the one I ordered.
The embroidery was poor and so was the material. I am attaching images as to how the product is displayed online and how it looks in reality.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Surtisilk

5

Total Complaints

1

Total Resolved

20.00%

Consumer Satisfaction

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