D2h - Charging for multi room connection

I am Multiroom subscriber of D*H for * years and things were going fine. As per new TRAI guidelines, I change my package and was shocked to realise that they have only given that package on my primary connection and not the other connection. As per their website they are charging an NCF of Rs ** for each extra connection in Multiroom connections. In my case, they are charging Rs *** and not showing any channels which are part of my package.
There is also no justification for charging *** instead of **+tax. When I checked on their pathetic call centre, I was told to subscribe for the individual package for the other connection as well which means double expense.