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Home > Complaints > Charged for Cancellation

The Park Hotels - Charged for Cancellation

Sree Harsha Akella filed complaint against The Park Hotels on Apr 22, 2021

I HAVE BOOKED A ROOM THROUGH FOR * PERSONS AND ONE OF THEM TESTED +VE FOR COVID WHICH IS THE REASON I CANCELED THE BOOKING. I WAS CHARGED COMPLETELY ALONG WITH TAXES.

I REQUESTED FOR A REFUND AMOUNT, CONTACTED THE PARK MORE THAN ** TIMES AND THEY ARE SAYING MULTIPLE RESPONSES AND NOT GIVING ANY CONFIRMATION. I SPOKED WITH BOOKING.COM AS WELL AND THEY HAVE SHARED AN EMAIL TO THE PARK HOTEL TO PROCESS THE SAME

Gowtham from refund/cancellation (some team which they didn't specify) promised refund and I have all call recordings.

THEY ARE RESPONDING RUDELY AND DISCONNECTING CALLS AND AFTER HAT NOT ANSWERING CALLS FROM MY NUMBER BUT ANSWERING FROM DIFFERENT NUMBERS and I have all call recordings.

IF THIS IS NOT ADDRESSED, I WOULD LIKE TO GO LEGALLY REGARDING THIS.

LOOKING FOR A RESPONSE

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

The Park Hotels

1

Total Complaints

0

Total Resolved

0.00%

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