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Agoda com - Charged for a booking where the hotel didn t existed

Jancy Simon filed complaint against Agoda com on Jan 28, 2022

I booked a room at Hotel Cambay Grande Ahmedabad, at the time of checkin we found that the hotel is shut from many years. No rooms or staff available, only a watchman who refused to do the cancellation. We cancelled the same on Agoda's website but still my credit has been charged for it.
How can they charge for something that dont exist?
I want my refund.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Agoda com

1

Total Complaints

1

Total Resolved

100.00%

Consumer Satisfaction

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