OnePlus - Cashback not received

Hi,

I purchased a OnePlus * with an SBI debit card on **st May and have not yet received my cashback of Rs ****.

According to the terms and conditions attached below the cashback was to be credited to my account by **th August. It is now **th November and I still have not received it.

I have contacted OnePlus numerous times and was told the following:

*) At the beginning of Sept - There has been a system error, you will receive it on **th September

*) After **th Sept - There has been a system error, you will receive it on **th September

*) On **th Sept I was told to email onepluscare@oneplus.com and provide them with the relevant details so they could look into the matter.

*) On *st October I followed up with another email since I had received no communication from them. The response to my email was the following:
"We understand your concern and we are here to assist you. We have already forwarded your details to our relevant team and our team is working on this. We request you to allow us some time to sort this out at the earliest"

*) On *th October I received another email from them:
"We understand your concern and we are here to assist you. We are sorry for the delay. Our team is working to get this sorted at the earliest."

*) Following this email, I telephoned OnePlus and was assured by Mr Kundan Veer that everybody would receive their cash back by **th October and there was no way I would not receive it.

*) On **th October EOD, I still hadn't received my cashback and Mr Veer claimed that everybody else had gotten it. I was the only complainant left. However, I should receive my cashback by **th Oct

*) On *st Nov, the same story yet again. I will receive it by mid-November

*) I telephoned them on **th November and OnePlus could not commit to a deadline.

It has now been almost * months since I was supposed to receive my cashback. Every conversation has received the same scripted, cavalier responses "As per our records, we see that this case is already your issue and our relevant team is working on it / They will get back to you at the earliest / The matter has been escalated and our higher teams are handling it", along with some future arbitrary date.

If the number of times this matter has been escalated is to be believed, it should be with the CEO by now. The customer service agents on chat or telephone do not have any information (they do not even know what the problem is) beyond their scripts, nor are they willing to put you in touch with someone who does have any information. Writing to their email address is useless since they do not bother to respond with anything other than acknowledgement emails.

This entire process has been extremely stressful and taxing and I would appreciate your help in getting me my money back. At this point, I believe I am even justified to some compensation for all the trouble and delays I have been put through.