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Cake portal - Cancelled but not refund

Pragati Wakode filed complaint against Cake portal on Apr 15, 2021

At **th March I placed order of cake and flower at cake portal which was suppose to deliver cake at **-* at midnight.
I paid the amount they first confirm and then after ** pm they mailed me that delivery can't be done due to lack of resources allow us to deliver on **st march.
Next day I cancelled the order.
They said that amount will be refunded in *-** days.
After that they are ignore my mails and not even replying.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Cake portal

10

Total Complaints

7

Total Resolved

70.00%

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