Daya prasad filed complaint against Dhani app indiabull credit line app on Jan 13, 2022
Sir, i have activated dhani freedom card in April last year. It allows to spend money and pay in * easy installments. Though I have been paying all the EMIs on-time but within few weeks the card was blocked showing there is an EMI overdue. I have call costumer care but not solve problem. I have paid EMI but the card did not activate for transaction. So I paid all my pending dues while on call with customer support and emailed company costumer support to deactivated my card and account in May last year. I got the assurance that the amount will be credited within * days will be deactivated But my card was not deactivated and it again started showing due subscription fee every month.
On **/**/**** I complained Dhani customer support and asked to solve problem and was assured to get call back very soon. Next day I received a call from so-called Dhani representative who told that for de-activating card, I have to clear dues first and he asked to pay due. He misguided me and asked to download anydesk app for helping card deactivation. I paid due Rs.**** to ID upiar/ ************/dr at:*:** pm. He spent Dhani card and transfer Rs.*** from my Dhani account to ID onemobiwiksys tempvtl gurugram at *:**. He did not refund any amount and reactivated my card.
From next day I started getting calls from Dhani to pay overdue amount. Since then I have been contacting them to deactivate my card but they keep saying that card can only be deactivated once the due amount is cleared. I want to clear amount but whats the guarantee that they will close my account and will not continue charging subscription amount every month.

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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