Sam Tourist and logistics - Bus with no claimed amenities

I booked the bus - Sam tourist and logistics from Banglore to Calicut on */**/**** for two person at the price of ****( Including Tax). Unfortunately when the bus, when arrived on **/**/**** around **.** which is ** minutes late than the actual Departure time ( **.**) was a pick up bus which was not informed was before. The bus then we changed the bus as told bus them to another bus. The bus but did not had the claimed facilities which was showen in the red bus app while booking. The bus was a NON AC bus which was not informed to us before. They also didn't provide even a water bottle that was claimed to give us. Hereby I want the amount refund for my losses. Refine
ChatGPT said:
Here’s a refined version of your complaint text:

I booked a bus with Sam Tourist and Logistics from Bangalore to Calicut on **/**/**** for two persons at a fare of ₹**** (including tax). However, my travel experience was highly unsatisfactory due to the following issues:

The bus scheduled to depart at **:** a.m. on **/**/**** arrived only around **:** a.m., with no prior communication about the delay.

Instead of the actual bus, a pick-up bus was sent, which was not informed to us in advance. We were then shifted to another bus.

The bus provided did not have the facilities that were clearly mentioned on the RedBus app during booking. It turned out to be a non-AC bus, contrary to the advertised service.

Even the basic amenities such as complimentary water bottles, which were promised, were not provided.

This constitutes a clear case of misrepresentation and service deficiency. Hence, I request a full refund of ₹**** for the losses and inconvenience caused.