BSH Household Appliances Manufacturing - Bosch Front Load Machine needs to be replaced due to faulty Drum Assembly

I purchased a Bosch Front Load Machine on January, **, ****. AMC was provided by Bosch which commenced from January **, ****. I had faced issue with the Washing Machine after the purchase date as follows:

*. Motor was changed within one year.
*. Rust started in *-* places on the washing machine.
*. Drum Assembly is not working now.

Current issue is the Drum Assembly not working now. I had raised complaint vide reference no. ********* dated **.**.****.

Solution was offered that new washing machine model no. WAJ*****IN or WAJ*****IN or WAJ*****IN will be replaced in lieu of the old machine with no extra cost. Now the engineer is denying this option stating that it is B grade product.

Current option provided is a depreciated value of **** (**% of the purchase value) will be provided in exchange for the product.

Request your good self to arrange to replace the old machine with a new machine with similar make and model of Bosch or replace the defective product.
Looking forward to a positive response.


Best regards

Vishal Khanna