Agoda com - Booking complaint Agoda ID

This is with reference to the booking under booking ID ********* and reference ID ***.

I had booked the cottages for a stay at Whispering Woods Coorg for the dates **th to **th December with my family a month ago. We were provided with the rooms *** and *** which were miles apart from each other. We already booked for a total of * people with * extra beds additionally for * extra members and they already had a bigger cottage room which was preoccupied and they gave the excuse that for the coming day they will reserve that for us.

We were okay to adjust since it was the matter of one night and thought of adjusting in the rooms that they provided us. But both the Rooms that were given to us were not at all justified for the rs.*K ( total **k for two days ) that we paid weeks before. The following were the highlights of the room that was provided.

No proper space in both the rooms. We contacted the hotel management some days prior to the visit and agreed on providing two extra beds as we had two additional guests with us. But to our dismay we entered the room and wondered where to place the bed because there wasn't enough space to put the same. We then somehow added one bed to one room and adjusted all others in the bed.
Toilets were a nightmare. They were both stinking and flush didn't work properly.
Hot water was only working in one room which was a requirement considering the temperature that time to be close to ** degrees.
There were no basic toiletries like soaps which we didn't carry with us expecting a standard 'resort' to provide them.
I am adding the pictures of one of the rooms so that you can yourself review if it was worth sleeping there for one day after paying such a huge amount!

Fortunately the second day they managed to provide rooms *** and *** which according to their talks were the actual rooms for us, it was so grand. And that was the moment we felt that it was a cattle shed that we slept the night before. It had all amenities in the toilets, multiple towels , decent smell in the rooms and well working bathrooms. Also the rooms were quite large to accommodate almost two families in the same room.

You can check the pics that are shared with you and decide for yourself if that one day stay was worth it or not. At least not for the amount that we paid for.

Hope you will review this complaint and take necessary actions. At least provide us half the room rent for the two rooms that were not meant for us for the amount we spent!