Savex Technologies Private Limited - Boltt Ticket Number datedagainst my Complaint datedathours refers for Incorrect Replacement of Fire

Boltt Ticket Number: ******* dated **/**/**** against my Complaint dated **/**/**** at **.** hours, refers: for incorrect replacement of Fireboltt Emperor BSW*** Black Smartwatch with Fireboltt Emperor BSW*** Silver Blue Smartwatch.

With reference to the aforesaid Subject on **/**/****, Sunday, I emailed Fireboltt on: infocare@boltt.com, support@fireboltt-complaint.freshdesk.com with copy on: info@savex.in, arnav@boltt.com, heneel.syska@gmail.com ( last two email addresses are of Arnav Kishore who is the CEO of Fireboltt & that of Heneel Mobile Mart, Ahmedabad respectively. Heneel Mobile Mart is the authorised Service Centre of Fireboltt in Ahmedabad) that the Fireboltt Emperor Smartwatch (Colour: BLACK) they had sent through SAVEX TECHNOLOGIES PRIVATE LIMITED, vide their Invoice No: IRINODP********* dated **/**/**** via Blue Dart Express Limited (AWB No: ***********) as a replacement under Warranty was incorrect for my defective Fireboltt Emperor Smartwatch (Silver Body with Blue Band) returned to them by me through Fireboltt authorised service centre in Ahmedabad:
M/s HENEEL MOBILE MART
***/***, Kesari Kunj Building
Krishna Baug Cross Road. Above Bata Show Room  Near Farki, Maninagar Ahmadabad-******. Gujarat, vide their Customer Receipt/ Call No: *************** dated **/**/**.

Attached please find PDF file of Savex Technologies Pvt Ltd's replacement Invoice No: IRINODP********* dated **/**/**** & I shall be subsequently attaching Customer Receipt No: *************** dated **/**/** of M/s Heneel Mobile Mart for your reference.

I explained to the Company that they had sent me a Fireboltt Emperor Smartwatch Black Colour (both Body & Band Black Colour) WHICH IS NOT ACCEPTABLE TO ME. Their replacement should be with a Model of the same Colour which is Silver & Blue AND NOT Black.

The Company kept on delaying the matter and on **/**/**, emailed me from: support@fireboltt-complaint.freshdesk.com to inform that they are arranging a Reverse Pickup within */* working days for the Replacement and I quote: "Dear Valued Customer,

Greetings for the day!

Hope you and your loved ones are fit and fine.

We sincerely apologize for the inconvenience caused, as per the issue raised.

We will be arranging the reverse pickup of the faulty product, and it shall be picked up within *-* working days.
Please keep the product ready along with all accessories. Once the product is picked up, we will dispatch the replacement product within *-** working days and share the tracking information against the same.

Regards,
Radhika
Team Boltt"

After this the Company again went silent. I followed up per email with the Company on all five email addresses as above to which they replied on **/**/****  stating that Fireboltt Emperor BSW*** Silver Blue Smartwatch was currently out of stock and hence they were suggesting three alternative Models for me to choose from. Their email message from: support@fireboltt-complaint.freshdesk.com was as follows and I quote: "Dear Valued Customer,

Greetings for the day!

Hope you and your loved ones are fit and fine.

We regret to inform you that your replacement order for Fireboltt product is on hold due to unavailability of stock for your particular model. Hence, we request you to kindly allow us some more time as we are in the arrangement of the same. Meanwhile you can also choose the below mentioned options to process your replacement with the different available model-

Models -

Part Code Model Name Model Colour
**BSWAAY#* ultron Beige
**BSWAAY#* ultron Grey
**BSWAAY#** ring-plus Beige
​
We need your acknowledgment & confirmation if you are agreeing with the above mentioned models to process replacement.

Regards,
Sanjeet
Team Boltt"

I replied to the Company's email dated **/**/**** the same day stating that the alternative Models are not acceptable to me and that I'm willing to wait for Fireboltt Emperor BSW*** Silver Blue Smartwatch as and when the stock becomes available.

Thereafter on **/**/**** I called up the Company's Toll Free Customer Care Number: +** ** **** **** and spoke to Amit, Customer Care Executive & with his supervisor, Yash Mungekar, Team Leader, Fireboltt & followed it up with an email on all the above Company's email addresses to follow up on the Reverse Pickup since */* Working Days were being completed on **/**/****.

To my follow up for Reverse Pickup the Company suddenly did an about turn on their earlier commitment for Reverse Pickup & Replacement of the Incorrect Colour Watch. They just refused to Replace the Watch of Black Colour which was incorrectly sent by them and to Replace it with a Fireboltt Emperor BSW*** Silver Blue Smartwatch which is what I had returned under Warranty. Their email dated **/**/**** from: support@fireboltt-complaint.freshdesk.com read as follows and I quote: "Dear Valued Customer,

Greetings for the day!

Hope you and your loved ones are fit and fine.

After a thorough review of your replacement request, we regret to inform you that we are unable to approve the replacement of your Product.

At Fire-Boltt, we are committed to providing our customers with the best possible solutions to meet their needs, and we believe that the alternative model will offer you a comparable experience. We are attaching the company issued policy where we have mentioned that we shall replace the product is not repaired with an alternative model having the same features.

Regards,
Kunal
Team Boltt"

The Company is blatantly going back on it's commitment to arrange for a Reverse Pickup of the Black Colour Fireboltt Emperor Watch sent incorrectly without my approval & Replace it with a Silver Blue Colour Fireboltt Emperor Smartwatch which I had returned as defective under Warranty.

I would advise all potential customers to buy Fireboltt Brand Smartwatches/ Wearables since the Company has no after sales service set up and appears to be a shady organization being run from behind a smoke screen. They harassed, victimized  & cheated me immensely and are now forcing me to accept a Black Colour Fireboltt Emperor Smartwatch when I had paid for, bought and returned under Warranty a Silver Blue Colour Fireboltt Emperor Smartwatch.

Important people in Fireboltt & it's authorised Service Centre in Ahmedabad who can resolve my Complaint: Arnav Kishore, CEO & Co-Founder of Fireboltt: Email: arnav@boltt.com , infocare@boltt.com ; Hiren J Patel, Proprietor, Heneel Mobile Mart, Ahmedabad (authorised Service Centre of Fireboltt in Ahmedabad) : Mobile: +** ***** *****, Email: heneel.syska@gmail.com