Fampay In - Blocked account with money

Hey , I am Yuvraj ex-user of fampay mobile app about one year ago I started using fampay and after using for a while I faced many issue so I decided to take all my money from the wallet of the app and delete the account but for some reason changed my cell phone and the app got deleted and I re-loged to the app it started saying suspicious activity found and my **k rupees got stuck in there I contact the support of fampay they said that they will refund my money and then no response for a month then I email then ** times every time they say we are we are processing your issue and again and again they started meeting excuses but my issue didn't resolved it's been * month s and still nothing happened please help me.