Phonepe - Bill payment delay

I’ve made payment through PhonePe of amount **** for Tata sky yearly pacakage recharge. They deducted above said amount in my account and not transferrred same to Tata Sky services for Bill payment. Because of this delay my Tata sky services are deactivated. I’ve contacted Phone Pe customer care team and sent mail regarding this. But no response. Please raise a complaint on Phone Pe for this irresponsible response and help me to get my debited amount back to my account.