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Saiteja Garrepally filed complaint against Parimatch on Jun 11, 2021
I have been betting in the Parimatch account from few months(to be precise since April).
When I have registered in the Parimatch website it asked me to complete the KYC. The KYC process consists of asking
*)Our aadhar card front and back images
*)Photo of me along with the Aadhar card
I have submitted all these information and completed KYC successfully. I have also done multiple deposits and withdrawls from my Parimatch account
But suddenly on May **th when I have done a withdrawal request of ***** rs/- the amount was not transferred to my bank account and when I check back in Parimatch the amount was present there so I thought of submitting another withdrawal request. When I do that I can see my withdrawal section is blocked in my account in Parimatch showing a message (Please contact support team for more information).
I have raised a ticket to Parimatch and they said like you need to go through verification process and I said that I have completed KYC process successfully and also done multiple deposits and withdrawals. They were like it must be done again and I have submitted them again. From May **th to June **th(Today morning) they were rejecting the KYC with many reasons
One of the reason was
They are expecting a laptop(with my parimatch account open in it), Aadhar card and myself to be in a single picture and all the * should be with clear clarity along with * side borders of photo and only in sunlight
Finally today morning they have erased all the winnings in my Parimatch account saying that you have breached the rules of company
Total amount deposited in Parimatch: *,**,*** rs/- approximately
Total amount withdrawn in Parimatch: *,**,***rs
But lost all my winnings from Start to Till date in Parimatch is *,**,***.** rs/-
My Parimatch account details:
First name: Saiteja
last name: Garrepally
Phone number: **********
Email: crazysaitezz****@gmail.com
Parimatch account number:*********
The complaint should be sent to their email id support.in@parimatch.com
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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