Luminous Power Technologies - Battery Issues
Ramij Mallick filed complaint against Luminous Power Technologies on Jan 28, 2019
Ramij Mallick <ramij.**@gmail.com>
AttachmentsJan **, ****, *:** PM (* day ago)
to care
Dear Luminous,
My self Rajib Mallick. I brought a Inverter with battery( Zelio ****+RC***** ***Ah Tubular Battery) from Jan ** ****. which has ** months warranty.
I faced battery problem with serval times Like power factatue. Even when I pour the Battery water in middle of the part after few days that red indicate going down.
I called customer care many times and they never solve my issues.
complaints SMS attached below....
Dear Customer, thanks for using our Product, your service request no: ********** has been registered with us. Our Team will get in touch with you shortly.
Referred to your complaint: ********** if you are satisfied with our service, please share this code to our engineer, Code: ****** Thanks.
Lasty I really request you to please solve this problem as soon as possible.
Company Didnt follow up, they simply said our engineer will do that. * to * day before a company person name is Ramesh, Phone no:-**********. he is very rude and said he and his company cant do anything. better to go local shop and solve your problem.
I have attached purchase bill here..
Thousands of customers like you have trusted Voxya to resolve their issues
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
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