Go Air Airlines - Baggage damaged by GO AIR

Nirav Shukla filed complaint against Go Air Airlines on Sep 22, 2021

GO AIR
Travel date: ** August **** From Mumbai to Ahmedabad Flight Number G****, Booking ID: F*P*MS.
When I collected my bag from the conveyor belt, I found both bags are damages, one was "ripped and torn & another hard case bag was complete broken".
I approached on airport ground staff of GO AIR, and they ensure me in writing that they will deliver the new bag to my registered address within * week. But when I approach their support team they offered me INR ****/- as compensation for which I already decline. After that, I tried to approach the GOAIR Local Ahmedabad team, Nodal Officer, Social Media team but still, there is not much update or solution came out till now.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Go Air Airlines

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