Pure ev epluto - Bad engineering and abysmal service

The battery on my EPluto *G went bad in October, and I submitted it to Pure Resolute on October **th. I was told it reached the battery service centre at Hyderabad on October **th. It is now ** days, and my battery is still not back. And the customer service is also extremely bad. They do not return calls or provide any useful update other than repeating what I already know. Since my battery is down the bus-stand is now inaccessible, and I need to travel up and down ** kms (Tirupati town to IIT campus at Yerpedu) daily, which comes to Rs. *** every day, or nearly Rs. **** every month.